Privacy Policy for Rohaven Holistic LLC

Last Updated: January 13, 2026

1. Our Commitment to Privacy

At Rohaven Holistic LLC, we respect your privacy and are committed to protecting it. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our online booking services.

2. Information We Collect

  • Personal Information: When you book an appointment via Acuity Scheduling, we collect your name, email address, phone number, and any health-related information you provide in our intake forms.

  • Payment Information: If you pay for services online, your payment is processed by a third-party processor (e.g., Stripe, Square, or PayPal). We do not store your credit card details on our servers.

  • Usage Data: We automatically collect info like your IP address, browser type, and how you interact with our site to help us improve your experience.

3. How We Use Your Information

We use your data to:

  • Schedule and manage your appointments.

  • Send appointment reminders and administrative updates.

  • Communicate with you regarding services or holistic wellness inquiries.

  • Comply with legal obligations or protect our legal rights.

4. Third-Party Service Providers

We do not sell or rent your data. However, we share information with trusted service providers to run our business:

  • Acuity Scheduling: To manage bookings and intake forms.

  • Payment Processors: To securely handle transactions.

  • Email Marketing: If you opt-in to our newsletter, we may use a provider (like Mailchimp) to send updates.

Note: These providers have their own privacy policies, and we encourage you to review them.

5. Client Confidentiality

Your health-related information is treated with the highest level of care. It is only accessible to authorized personnel at Rohaven Holistic LLC who are involved in your care. We will not disclose your personal health information to third parties unless:

  • You provide written consent.

  • We are required to do so by law (e.g., a court order or subpoena).

6. Data Security & Retention

We implement industry-standard security measures to protect your data. We retain your personal information for as long as necessary to provide our services and comply with Wisconsin state record-keeping requirements for wellness practitioners.

7. Your Rights & Choices

  • Opt-Out: You may unsubscribe from marketing emails at any time using the "Unsubscribe" link.

  • Access & Correction: You may contact us to update or correct your personal information.

  • Cookies: You can set your browser to refuse all or some cookies, though some parts of our booking system may not function properly without them.

8. Children’s Privacy

Our website and services are not directed to children under the age of 18. We do not knowingly collect information from minors without parental consent.

9. Contact Us

For questions regarding this policy, please contact us at: connect@rohavenholistic.com